Help


Q. I'm having trouble logging in. Do you have any tips for me?

A. Case Sensitivity- Our system is case sensitive. This means that upper case and lower case letters are treated as different characters. When you registered for your membership, you were instantly emailed your user name and password. Enter the user name and password in the exact case that you created the account. This information can be found in the membership confirmation email you received.

For Example: You have the user name: abc@123.com & the password: blue2

Only this exact login would work:
This would not work: (red=inaccuracy)
user name: abc@123.com
password: blue2
user name: ABC@123.COM
password: BLUE2

B. Internet Explorer Security Settings (Cookies Enabled) - Have you disabled "Cookies" on your web browser or changed the security setting?. If you have, you will not be able to log-in. The reason the security settings have to be set to medium or low is so that we can immediately identify and knock off hackers or malicious users. Forcing the medium or low security setting insures that we can identify the computer. This helps us secure all of your data as well.

To enable cookies:

To enable cookies in Internet Explorer 6.x:

  1. In the Tools menu, click [Internet Options].
  2. Click the [Privacy] tab.
  3. Click the [Advanced] button.
  4. Select the [Override automatic cookie handling] option.
  5. In the First Party Cookies options select [Accept].
  6. In the Third Party Cookies options select [Accept].
  7. Select the [Always allow session cookies] option.
  8. Click [OK].

To enable cookies in Internet Explorer 5.x:

  1. From the Tools menu, click [Internet Options].
  2. Click the [Security] tab.
  3. Click the [Custom Level] button.
  4. Scroll down through the window to locate the Cookie Section. Internet Explorer 5 contains two separate locations where cookies are changed: Allow Cookies that are stored on your computer. Allow per-session Cookies, not stored.
  5. Enable your cookies at each location.
  6. Click [OK].

To enable cookies in Netscape 7.x:

  1. From the Edit menu, click [Preferences].
  2. Double-click [Privacy & Security].
  3. Click the [Cookies] subcategory.
  4. Select the [Enable all cookies] option.
  5. Click [OK].

To enable cookies in Netscape Communicator (newer versions):

  1. From the Edit menu, click [Preferences].
  2. Click [Advanced].
  3. Select the [Accept all cookies] option.
  4. Click [OK].

To enable cookies in AOL 8.0:

  1. From the AOL Toolbar, select [Settings].
  2. Select Preferences [Select Internet Properties (WWW)]
  3. Select the [Privacy tab]
  4. Select [Advanced]
  5. [Deselect] override automatic cookie handling button
  6. Click [OK] to exit.

C. Using Out Of Date Web Browsers- If you're using a SSL non-complaint browser, you may have to log-in 2 times in a row to gain access. This is done to insure security for all members files. You should update your web browser to avoid having to do this.

If you are using a out of date browser, you may want to upgrade. To correct this problem, please upgrade your web browser. This is free and depending on your Internet connection, pretty quick too.

Internet Explorer's upgrade can be found here: http://www.microsoft.com/windows/ie/default.asp

Netscape's upgrade can be found here: http://channels.netscape.com/ns/browsers/default.jsp

Mozilla's Firefox upgrade can be found here: http://www.mozilla.org/products/firefox/

We also, highly recommend the use of Opera web browser software, it's free and you should see a speed enhancement as well. Almost our entire staff has switched from the use of Internet Explorer to the use of Opera, purely due to Opera's reliability. You can download Opera here: http://www.opera.com

D. Click "Enter"- Make sure to click log-in, some members just press "Enter" on their keyboard, this will give you a log-in error. Also, make sure not to cut and paste the user name and password into the log in area. This sometimes adds extra spaces.

To turn your security settings back to normal: Internet Explorer

- Click on the Tools at the top of your screen
- Then click Internet Options - Select the Security Tab
- Adjust the slide bar setting to Medium (You may have to set it to "Low", if you are using a firewall)
- Then click OK

E. Are you using an early version of Windows XP?- Early versions of XP have a small firewall bug and do not allow you to transfer some unencrpyted data properly. This will not allow you to log-in even if you followed all of the steps above. To correct this, run Windows Update and download and install Microsoft's latest patches for your operating system.



Q. After I signup, how long does it take to access the site?

A. This entirely depends on the method used to pay for your membership. A timetable by payment method can be found below:

Credit Card Signups: Instant access. You will receive log in instructions immediately.

Fax Orders: 1-2 business days. Fax orders are manually processed. You will receive log in instructions once processed.

Mail orders: 1-3 business days after it is received. You will receive log in instructions once processed.



Q. I'm a gold or silver member. Do I have access to the resources available to platinum members?

A. Each membership is distinct and requires a separate sign-up. Supreme members have access to every membership site.



Q. How Do I Change my Password, e-mail address, or other membership information?

A. Just contact our staff by clicking here. We will make all changes for you ASAP.



Q. Can I see some samples of what I get as a member before I join?

A. Please click here, to view samples.


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